We certainly can’t force our clients to create in Studio and publish projects—but we do everything we can to encourage and promote the regular use of publishing points before they expire.
How long do publishing points last?
All points expire after 2 years of the date of purchase. Purchased points can be used right away or accumulated for larger projects.
How do I know when my points expire?
You can check on the status of your publishing points any time by signing in to the Heritage Makers website, clicking on the “my account” tab, then clicking on “publishing points.” Here you will see your total available points and when they expire. You can also track the dates you purchased and used points.
Heritage Makers will also send you an email notification 90, 60 and 30 days prior to the expiration of your points.
What do I do if my points are about to expire?
Use them! We do not extend publishing points past their expiration date. However, we do offer clients a 3 day grace period after points expire to complete and publish a project. The client must contact Customer Support to have the project published.
Can I publish with expired points?
Beyond the 3-day grace period, we do allow clients to publish projects with expired points. Up to 3 months after expiration, clients can publish with expired points purchased at 25% of their retail value. After 3 months and before 6 months, clients can publish with expired points purchased at 50% of their retail value. Beyond 6 months, expired points cannot be used. Again, this service must be coordinated through Customer Support, please give us a call during normal business hours at (866)-694-3763 so we can help you get your order processed right away. Please take a minute to watch this video to hear our Vice President Brytt Cloward explain our publishing points system.